Not 100% happy with your purchase? No problem. Below you will find all the instructions you need to complete a quick & easy return or exchange...
In order to qualify for return, merchandise must be in exactly the same Brand New, Unused, Unworn, Clean Condition that you received it in, and must not be a Final Sale item (see below for a list of items that cannot be returned or exchanged). Vintage Items: are returnable for store credit only.
- Returns received by us within 21 days of your order date qualify for refund, exchange, or store credit.
- Returns received by us between 21 - 30 days from the date on your order qualify for store credit only.
- After 30 days all items are Final Sale and cannot be returned or exchanged.
* Make sure to ship your return at least 5 days before the 30 day deadline to ensure that we receive it on time.
USA Returns: To complete a return or exchange, simply follow these steps...
- First make a copy of your invoice, then Print the Return Form and completely fill out all necessary information. Attach the Return form to the invoice.
- Cut-out the return address at the bottom of the Return Form and set it aside, then place the completed form and invoice into your package with the items you would like to return (make sure to remove all pet hair and deodorant marks from any clothing items before putting them in the package).
- Attach the cut-out return address onto your return package with clear tape, and securely seal the package.
* Note: DO NOT stick the return address label or tape directly onto any shoe boxes or other product packaging, all returns must be packaged in a separate exterior box or padded envelope. Failure to do so will result in refusal of your return).
- Drop your package off at your local post office or shipping center - we accept deliveries from all carriers - UPS, FedEx and USPS. Return shipping is at your own expense. All return shipping charges must be prepaid. For your safety please make sure to get Insurance & delivery tracking for your return package. We are not responsible for loss or damage during transit.
Please note: Shipping charges are non-refundable. Sale items or items purchased using a discount code may be restricted to return for store credit only (see sale or promo details for more info). If your order was placed during a free shipping promo and/or other promotional discount, and your return causes the order total to fall below the minimum order value required to qualify for the promo, then a $7.95 shipping fee, and/or the value of the discount amount, will be deducted from your refund or store credit.
If you return multiple items totaling more than $200, a restocking fee of 10% will be deducted from your refund amount, or a store credit will be issued for the full amount..
If you return items from an order that received a "free gift" promotion, and the remainder of your order no longer qualifies for that promotion, please be sure to send back the promo item along with your return or the retail value of the promo item will be deducted from the refund amount.
International Orders: Due to lengthy delivery times most international orders are final sale. International Checkout processes all of our international orders. All inquiries regarding your order should be directed to International Checkout at [email protected].
If you loved the item, but it just didn't fit, or the color wasn't quite right, you can exchange it for a
different size or color in the same item as long as the original item is returned to us within 21 days from the date on your order. If the new size/color you request is no longer in stock when we receive
your return, we will issue a store credit instead.
* PLEASE NOTE: If, after you receive your exchange, you find that the new exchange item still doesn't work and you need to return it, your original order date will still apply and all return deadlines will be based on the date that the original order was placed.
Refunds will be processed (if requested) for returns received by us within 21 days from the date on your order. Refunds can only be issued to the same credit card or Paypal account used to pay for the original order. If it is not possible for the refund to be issued to the original account used for payment (i.e. the credit card expired or the account was closed due to the card being lost or stolen) then we will issue a store credit to the billing email address listed on the order.
* PLEASE NOTE: Refunds are processed within 5-7 business days of our receipt your package. You will be notified via email when your refund has been issued.
Items That Cannot Be Returned
- Items that were purchased more than 30 days ago: In order to qualify for return we must receive eligible items back at our location within 30 days from your order date.
- Final Sale Items: Clearance Items, Panties, Tights, Swimwear, Body Jewelry (including pierced earrings), Cosmetics, Perfume, Books, products handmade by Artists, and Special Order Items are all final sale and cannot be returned or exchanged.
- Used or Unclean Items: Used, worn, or washed items are no longer new and are NOT eligible for return or exchange (Please contact the manufacturer directly if you experience an issue after you have used the item). Items that are returned unclean (with deodorant marks, covered in pet hair, make-up stains, or dirt/dust scuffs, etc) or with odors (from smoke, body odor, etc) will either be refused or subject to a 50% restocking fee.
- Incomplete Items: Be sure to keep all product pieces and packaging intact when opening your order. Items must be returned with their original packaging exactly as you received them. (Items with missing pieces, tags, bags, or boxes will either be refused or subject to a 15-20% restocking fee). Returns for shoes will not be accepted without the shoe box.
If, when you receive your order, an item is found to have flaws that inhibit the normal use or functionality of the item (damaged*), please send us an email about the issue within 4 days of delivery and we will happily work with you to get the item replaced - *All damage/defect claims will require a photo of the issue to be emailed to us no more than 7 days after delivery. If no photo is provided after 7 days then our standard return policy will apply. If you choose not to have the item replaced, and decide to return it instead, the return will be subject to our standard return policy.
* PLEASE NOTE: No product is 100% perfect, therefore superficial issues that do not affect the function of the item, are not considered to be damage.
* USED ITEMS: Once an item has been used, it no longer qualifies for return or exchange. Please contact the manufacturer directly if you experience an issue after you have used the item.
When Will My Return/Exchange Be Processed?
Refunds, Credits, and Exchanges are processed within 5-7 business days of our receipt your package. You will be notified via email when your refund or credit has been issued, or your exchange has been shipped. Refunds can only be issued back to the original payment method used on the order. Depending on your bank, refunds may take several additional days to process and post to your account.
What If My Return/Exchange Is Late?
Please do not send anything back to us past the allotted 30 day return period. Items that are returned to us more than 30 days after the date on your order do not qualify for exchange or refund. Late Returns may still be eligible for a partial Store-Credit (item price minus a 50% restocking fee) within 45 days of the original order date as long as the returned item is not marked as Discontinued or Final Sale at the time we receive your return.
Returns will not be accepted more than 45 days after the date on your order. If a return is received more than 45 days after the order was placed we will hold the package for 30 days to allow you time to contact us and request to have it shipped back to you (at your expense).
By shopping with us you have agreed to the return/exchange policies posted on our website. Please ensure that your item qualifies for return before sending anything back. Ineligible items will not be returned to you, and we will not contact you if your return misses the deadline. Please make sure to get a tracking number for your return package so that you know when it is delivered to us, and whether or not it was late.
Can I cancel my order?
We're sorry, but once an order has been placed, it cannot be cancelled. All orders begin processing as soon as they are submitted.
Orders that have been returned to us marked as undelivered by the carrier will be handled in a timely manner by our customer service department. If PLASTICLAND has made an error in the delivery address, we will re-send the package to the correct address at no cost to you.
If the package is returned to us because the shipping address was incorrectly entered during checkout, or the recipient failed to claim the package from the shipping carrier, then the customer who placed the order will need to cover all return to sender costs and the actual cost of re-shipping the package.
If we cannot contact the person who placed the order, or if that customer objects to having the package reshipped in accordance with our posted policies, then the package will be treated as a refused shipment (see "Refused Shipments" below for more info).
Once an order ships it is a completed transaction and is subject to our standard return policy. If a package is returned to us due to refusal, or failure to claim it from the carrier, a 20% restocking fee plus all shipping and return-to-sender costs will be deducted from the total refund amount.
**The restocking fee covers the costs that we have incurred during the fulfillment of your order, including but not limited to: merchant processing fees, wages, transportation fees, inventory shortage, and materials.
We have a zero tolerance policy regarding chargebacks. If you file a chargeback, a $25 chargeback fee will be billed to the card that you used to place your order.
When you make a purchase on ShopPlasticland.com you enter a binding contract based on our posted policies and you are legally obligated to pay for the products that you ordered. Filing a fraudulent chargeback is the same as shoplifting and we will prosecute the offense to the fullest extent of the law.
Holiday Extended Return Policy
We offer an extended return policy for all holiday orders placed November 10th through December 24th. Purchases made within this timeframe may be returned for store credit anytime before January 12th (please follow the standard return process). All other policies and/or restrictions still apply to Holiday returns. Read our standard return policy.