Frequently Asked Questions

I'm having trouble and/or getting errors during checkout!

Please see our list of common checkout errors and how to fix them.

Do you have a walk-in store that I can visit, or a print catalog?

Currently we are located online only. We do not offer a print catalog. All of our products are available at ShopPlasticland.com only.

Do you have additional sizes or colors other than what is shown on your site?

No. We post all of our current products on the web site as soon as we receive them. If an item is not shown, then we do not currently have it in stock.

Can you special order an item or size for me?

Unfortunately manufacturers require a minimum order of at least 6 pieces per style. We cannot order a single item, so we cannot accept special orders.

The color that I received looks different from the picture?

All computer monitors show color differently. We calibrate colors to appear accurately on our monitors, but we cannot guarantee that the color will appear the same on your screen. If in doubt, please refer to the product description for additional color information.

Do you have a 1-800 number that I can call?

PLASTICLAND handles all customer service inquiries via email. We try our best to respond to all emails within 24 hours. If you have a question about the site, your order, or an exchange, please review our help section first to see if your question has already been answered.

How do I make a return?

Please see our return policy section for information on our return policy and instructions on how to return merchandise.